Sena SMH10-10 Motorcycle Bluetooth Headset / Intercom (Single) , Black

This is probably one of the best motorcycle-related purchases I’ve made. I’ve just returned from a short Euro trip and had chance to put this through its paces. I only really used it for bike-to-bike intercom so have barely scratched the surface of what this kit is capable of.

As a bike-to-bike intercom I was massively impressed with how good it was. The claimed 900 yard distance probably isn’t far off the mark. I’d suggest that’s a straight, line of sight distance test, but all the same we were able to chat quite normally at French autoroute speeds at normal distances. Even when we did get slightly separated by other traffic and the distances increased to a few hundred yards and we were out of sight of each other we could still communicate with only a slight bit of crackle.

Charge times are good. I didn’t time it but I’m sure it didn’t take more than a couple of hours to charge the battery from flat. From a full charge we used them for 3hrs to the ferry and most of the next day travelling to Normandy then back down toward Rennes, probably 400-500 miles worth of constant use over 8ish hours.

I did link it in with my phone (which is my sat nav) and it was crystal clear, as you’d expect given the above.

I also used it to receive a phone call on the way home and audio was exactly the same as you get on a car hands free kit at motorway speeds. No shouting, no crackling.

Might be worth pointing out that all of this use was whilst wearing custom moulded ear plugs, so the volume capabilities are also excellent. In fact when I played music through the speakers you definitely wouldn’t want it on full blast.

The speakers, mic and wiring etc are all made of decent components and were easy to install. The speakers are much thicker than the ones you get with the cheap kits and it’s clear to see why. Having said that, they fit nicely into my flip-front AGV helmet and caused no comfort issues whatsoever. The mic boom is long enough to tuck up under the chin bar. I had the mic set just to the left of my mouth; it wasn’t necessary for it to be right in front of it and/or in contact. In fact, I was still able to hear my riding partner before he’d got to grips with the kit and hadn’t tucked the mic inside the chin bar! A lot of wind noise but it was still better than our previous experiments with radios and helmet speaker kits.

All in all, a fantastic piece of kit that made navigating, passing the time on boring motorway slogs and slagging of c*** drivers a breeze!

Buy one, you won’t regret it!

I’m sure this device could be awesome, and I’m still really looking forward to using it. The couple of times it worked it sounded great and it was fun to have music while on the go. I enjoyed my headset for a couple of weeks after receiving it, then the ‘phone’ button stopped working reliably. This made it impossible to use voice activated features while on the go, and I soon realized also made it near impossible to turn off. For this reason the battery was almost always dead and it was pretty much unusable. I contacted Sena, and after asking me a few times to try resetting it, was given instructions to mail it back for warranty replacement. I shipped it, and a month after it arrived, and after about five requests for a status update, they respond to tell me they are out of stock. I’ve been told I’ll have to wait patiently until they have more.

The fact it stopped working within the first few weeks, and that it required multiple requests to find out about the replacement, and that they don’t even have a replacement to send me afterall, results in this two-star review. At this point, I’m just out of pocket with nothing to show for it except exasperation and a bunch of support-desk tickets.

Where do I start on this garbage product from and equally garbage company. Within the first few usages ,before an important trip where communication with a type one diabetic is important, this product took a MASSIVE dump on us. We diagnosed and correct the problem without the help of their technical support. Surprise, surprise, a few DAYS later it craps out again while we are using it. We tried all of our previous solutions again, but failed to correct the problem. We started he process of getting a replacement product only to be informed that they will not be providing a prepaid shipping label for a defective product. I will go out of my way to avoid buying another Sena product. We are going to sturgis this weekend and I will also be going out of my way to find their booth, stand out in front of it, and explain to any approaching customer why they should not purchase any of their products. If it was possible to give 0 stars I absolutely would.

Got same about 3 years ago and only couple weeka ago it stop work . So this is second one what im getting. For 3 year of non stop using every day i would say it is wonderful. Sound quality is amazing. Would i buy it again? Yes.

Long story short, the thin plastic clip that holds the unit on snapped off unexpectedly after 2 weeks, rendering the whole 150 dollar purchase almost completely unusable. This wouldn’t have been too much of a problem if the return policy of Sena weren’t slow and cumbersome. They took 2 weeks to get me an RMA and want me to send the unit back before they’ll send me a new one. Unfortunately, I bought this for a 2,000 mile trip and don’t have time to ship their faulty product back to them and receive a replacement before I leave. I requested that they send me one quicker but they refused.

I managed to rig it up with a zip tie for now, but it takes constant fiddling. I am now unable to remove the main unit from my helmet now which is a big downside. Pretty disappointed that the whole design hinges on a tiny piece of plastic. The system does work great, so I’d maybe look into a different model. Or perhaps a different manufacturer.